What is ENDLESS?
ENDLESS is the new way to shop the brands you love! ENDLESS is a monthly clothing rental subscription service for teen girls/young adults. Choose 1, 2 or 3 new items each month from our vast selection of casual dresses, rompers, tops, bottoms, jumpsuits and jackets to add to your wardrobe. Rock your looks all month long and repeat.
How does it work?
- 1. Sign up for ENDLESS HERE
- 2. Choose your monthly plan
- 3. Browse the ENDLESS collection. You'll find all of your favorite designers and pieces perfect for school, GNO, parties and everything in-between.
- 4. Select pieces (with sizes) and click ADD to ENDLESS cart. Add 1,2 or 3 pieces depending on the subscription plan you have chosen.
- 5. We'll ship your first package within a few days with the items you have selected.
- 6. ROCK your new items all month.
- 7. Send back in the white bag with return label attached and send back to us.
- 8. REPEAT steps 4-6!
How long can I keep the items?
You will have the clothes for a month from the date you sign up, however, if you need to carry a specific piece over for another month that's ok too.
How do I return the items?
Simple! Place items in the white return bag we've provided. There is already a return label attached. Send back to us. Once your items are received, you can choose your next ENDLESS items.
What if I lost the return bag?
Please contact our office at 516-570-0200 and we can assist. There is a small fee to provide additional packaging and label.
Is there a discount to try ENDLESS?
YES! Enter promo code 50OFF to receive 50% off your first month.
How much does ENDLESS cost?
We currently offer 3 monthly subscription programs:
- 1 clothing item to keep for the month: $49.95
- 2 clothing items to keep for the month: $69.95
- 3 clothing items to keep for the month: $99.95
What is the $5 insurance fee for?
We add $5 insurance to each subscription, which covers normal wear and tear on the items.
What is the shipping cost?
Shipping is always free both ways.
How can I sign up?
Visit www.charlottes.com/endless and Sign Up under the Log in to get started.
Can I cancel at anytime?
Yes, you can cancel your subscription at any time. Please call 516-570-0200 to or email firstname.lastname@example.org to cancel your subscription. All of your items must be returned before your subscription is canceled.
How am I billed?
Your credit card will be billed automatically on a monthly basis. The date will be consistent with the day of the month that you first became a Charlotte's Closet ENDLESS member.
Are these clothes used?
Well, yes, but Charlotte's Closet take great pride and care of each garment. Each piece is carefully cleaned, inspected (a few times!) before being shipped to you and is always in pristine condition.
Can I wash the clothes at home?
We care for all of the garments and hope you will not need to clean but if you must care for an item during the month please call us at 516-570-0200 for specific cleaning instructions. Most of the garments can be washed in a gentle cycle in cold water (line dry) or dry cleaned.
If I love one (or all!) of the pieces, can I buy from you?
Yes! If you love it and need it in your forever closet you can purchase the item. Each garment is individually priced so please call 516-570-0200 to purchase an item in your ENDLESS package. We will always offer a discount off the retail price if you purchase. All sales are final.
I still have questions, who can I contact?
Please call 516-570-0200 or email email@example.com with further questions Happy shopping!